Find out more about our dedication to our customers and as a Creditsafe customer what you can expect from us
At Creditsafe, customer service is of upmost importance to us. No matter what the size of your company you can rest assured that there is a support structure in place to ensure any queries are answered in a timely manner.
Dedicated Account Manager
Every customer is allocated a dedicated Account Manager as a first port of call for any questions and support needed. Your Account Manager will be with you on each step of your Creditsafe journey.
Our promise to you - Service Level Agreements
In addition to your Account Manager, Creditsafe has a dedicated support team to help you with any queries you have during your time with Creditsafe.
Part of our service to you:
• All queries are acknowledged (and in 99% of occasions resolved) the same day
• If we are unable to resolve your query then we will ensure your query is passed on to someone who can, we aim to resolve escalated queries within 48 working hours of the query being raised.
• Data Cleanse and Enhancement are delivered within 48 working hours
• We have an excellent switchboard team who aim to answer your call within three rings, and our current average wait time is less than 30 seconds
• Unlimited training delivered in the form of a webinar at a date and time convenient to you.
Online Training Programme
Despite us taking great pride in our products being easy to use we understand that everyone may need some help sometimes in getting the most out of the Creditsafe system. Therefore, we have a full online training support programme ensuring that you are able to get training on any Creditsafe product at a time that is convenient for you.
Premier Customer Support Structure
In addition to the above, our Premier Accounts customers have a Dedicated Account Management Team consisting of:
Personal Account Manager
- Tailored support structure to meet your needs
- Monthly or quarterly reviews as required
- Field based for face to face visits
Data Analyst Team
- Rating analysis/ Data queries/ Data cleansing
- All international report queries/orders
Payment Data Consultant
- For all 3D Ledger queries/ set up/ processes
Office Based Support
- For all queries
Training is available onsite for Premier Account customers.
Ask us today how you can become a Creditsafe Premier Accounts customer